Ordered products are usually shipped on the same day or the next day that the ordered products are received.
*Delays may occur depending on the work situation at the warehouse.

If the purchase amount is less than 8,800 yen including tax, a shipping fee of 600 yen will be charged.

Free shipping for orders over 8,800 yen including tax.

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In the case of convenience store payment and bank transfer, the product will be shipped after confirming the payment. The payment period is within 7 days, so please make your payment as soon as possible.

You can check your purchase history in My Account. The purchase history includes the order, date, payment status, delivery status, and total.Click on the order (#0000) to check the details at the time of the order.

■Those who made a purchase without registering an account

After confirming your order number, name, shipping address, and contact information when placing your order, please contact us using the email below.

・Inquiries: info@alices-dpgcat

*In either case, the page for the product you are looking for may have been deleted or may have already been sold out. In that case, please contact the shop.

In order to provide a comfortable fit for your dog, you need to choose a harness that fits your dog's body size. Therefore, it is important to measure your dog's size rather than choosing a size based on weight, but please use the following as a guide.

・X(PA10/S): Approximately 1kg to 2.5kg

・XS(PA/10): Approximately 2.5kg to 4kg

・XS(PA10/L): Approximately 3kg to 5kg

・S(PA15/S): Approximately 5kg to 7kg

・S(PA15): Approx. 6kg to 10kg

・M(PA20/S): Approx. 10kg to 17kg

・M(PA20): Approximately 17kg to 28kg

・L(25M): Approx. 28kg to 40kg

After checking and measuring your dog's body size, if you are unsure about the size using Hakihana's size chart, please feel free to contact us at info@alices-dogcat.com .

Regarding size exchange, the following must apply.

<Return/exchange conditions>

・Within 7 days of receiving the product: info@alices-dogcat.com Products for which you have been contacted by
・Products with the warranty tag not cut off and still attached to the harness
・Products where the enclosed date sticker is not attached to the warranty card.
・Products that are free of damage, fraying, scratches, and stains and can be judged to be "equivalent to unused products" according to our standards.
・Products returned within 10 days of receiving the product
・Products that are not listed as "non-returnable" on the product page

If the product meets the conditions, we will exchange it.

*As a flow of exchange products

①Please tell us the size you would like to change.
If there is a price difference between the size you wish to change and the size you wish to exchange, we will contact you again for the difference.

②Please send the returned product to the address below.

(Customers will be responsible for the return shipping costs. We will send the exchanged product free of charge. We do not specify a delivery company, so please use the method that is convenient and reasonable for you. )

[Destination]

Tokuriki Building 202, 29-36 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031

Return/exchange counter

TEL: 03-6416-1906

③We will resend the product you requested.

After confirming the exchange conditions and exchange process, please send your name and order number to the email below.

Contact information for exchange requests: info@alices-dogcat.com

We cannot accept returns or exchanges for products whose tags have been cut off.

Products without tags cannot be sold by us and will be disposed of. note that.

After trying on the item without cutting off the tag, if the size does not fit, please contact us so we can exchange it.

Size exchange contact: info@alices-dogcat.com

Trial is available after purchase.

This service is available after purchasing a product if it is on backorder.

< Notes for trial>

・The trial period will end on the next day after 10 days have passed from the date of shipment of the trial product.

・Please note that if the warranty tag is not cut off and the product is tried on with the harness still attached, or if the tag is cut off, the customer will be responsible for the purchase.

・Please wear it indoors when trying it out.

・If the product is damaged, frayed, scratched, or stained according to our standards after being returned, we may charge the customer.

*As a trial process

①We will send you a trial product. (You can choose up to 3 sizes of your choice.)

②When the product arrives, please try it on for size. (Please try within 10 days)

③Please send the product to the address below.

(The customer will be responsible for the shipping costs for returning the item. There is no specific delivery company specified, so please use the method that is convenient and reasonable for the customer.)

[Destination]

202 Tokuriki Building, 29-36 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031

Return/exchange counter

TEL: 03-6416-1906

④We will resend the product you requested.

That's it.

PERROS harnesses and leashes are made of rust-resistant stainless steel.

However, in general, even stainless steel products can be used in harsh environments if they get wet with sea breeze or seawater. In order to use it for a long time without rusting, please wash it with water after use and dry it thoroughly indoors where it will not be exposed to sea breeze.

We are very sorry, but we do not offer try-on or purchase services at our company.

Please check < stores that carry the product >.

The weight of the harness product is as follows. (There may be some errors. Thank you for your understanding.)

・X(PA10/S): Approx. 40g

・XS(PA/10): Approx. 45g

・XS(PA10/L): Approx. 50g

・S(PA15/S): Approx. 90g

・S(PA15): Approx. 90g

・M(PA20/S): Approx. 165g

・M(PA20): Approx. 250g

・L(25M): Approx. 270g

The harness belt width is as follows.

・X(PA10/S), XS(PA/10), XS(PA10/L): 10mm

・S(PA15/S), S(PA15): 15mm

・M(PA20/S), M(PA20): 20mm

・L(25M): 25mm

Suitable for dogs weighing up to 4.5 kg.

The size for dogs is one size fits all, so please choose according to the chest measurement of the wearer.

Please choose the size according to your chest size from the following sizes.

・XS - approx. 70-90cm

・S - approx. 80-90cm

・M - approx. 90-100cm

・L - approx. 100-110cm

・XL - Approximately 110-120cm

・XXL - approx. 120-130cm

(If you are a woman with a large bust size, we recommend that you wear a larger size.)

The fabric of the dog pouch is made of 95% organic cotton and 5% polyurethane elastic fiber with excellent elasticity, providing a comfortable and soft texture, as well as excellent water absorption, moisture resistance, and breathability. there is. A sling bag that can be used in all seasons.

Kanga Pooch is a sling bag whose pouch wraps around your dog's body like a hammock and supports your dog, giving it a sense of stability and preventing it from falling out. In case it pops out, please keep the pop-out button closed during use.

It can also be used for cats and other pets.

Please use with extreme caution to ensure the safety of you and your pet.

This is due to the triple effect of OH radical x new photocatalyst x unique ingredient blending technology.

OH radicals are the most reactive among active oxygen species such as ozone, chlorine, and hypochlorous acid, and have the ability to decompose organic matter.

The new type of photocatalyst is effective even in dimly lit rooms using fluorescent lights and LED lights, where conventional photocatalysts were weak.

Using our unique ingredient blending technology, we have succeeded in increasing the decomposition power and providing immediate effects without changing the main ingredients.

No fragrances, chlorine, alcohol, etc. are used.

A slight acid odor may remain due to the weakly acidic organic acid (food additive) used to adjust the pH, but it will disappear quickly.

The main ingredients are water, iron, and food additives, so you can rest assured, but just to be sure, wash it off with water.

If you notice any abnormalities, please consult an ophthalmologist.

No need for dilution.

Diluting it with tap water will reduce its effectiveness, so please use it as is.

It can also be used for other pets such as rabbits and hamsters.

The ingredients for toilet use have been adjusted to be effective against pet pee odors, and the body odor use has been adjusted to be effective against pet body odor, but it may also be effective against garbage, vomit, and other odors, so please use your own. Please try it.

For 200ml bottles,

Thanks to special spray technology, the amount of spray can be adjusted using a micro-mist system.

As a guide, the number of injections is as follows.

・Short push: Approximately 300 to 600 times

・Long push: Approximately 160 times

Depending on how often you use it, if you use it 23 times a day, you can use it for about 1 and a half to 2 months.

Our company allows customers to purchase at their desired timing rather than on a regular basis.

Please purchase each time.

Alice Deodorant Disinfectant Spray is non-alcoholic, non-chlorine (contains hypochlorous acid), and is made from ingredients that people eat, such as toothpaste, so you can use it without worrying about creating a comfortable environment around children. receive.

The spray solution is also used for cleaning ingredients at food factories, so please use it with confidence.

Alice Deodorant Disinfectant Spray is a product that decomposes and removes harmful substances that cause odors and exhibits deodorizing power.

It is also effective against the smell of cat urine, but if the odor is coming from the cat's urine under the cat litter, it may not be effective if the spray does not reach the bottom of the cat litter.

In order to create a comfortable coexistence space for cats and customers, we would like you to spray the product in a way that reaches the source of the odor.

We have obtained evidence that it is highly effective against various bacteria such as E. coli, norovirus, and O-157. In addition, the deodorizing and sterilizing technology of Alice Deodorizing and Disinfecting Spray is used in a variety of industries other than pets, and is useful for customers who require hygiene management, environmental improvement, and hospitality.

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·Workaround

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If the problem is not resolved even after trying the above, please contact Amazon customer service.

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Thank you for your continued support.