help
Regarding delivery
Your order will be shipped within 1-2 business days (excluding weekends and holidays) from the date of your order.
*Pre-ordered items will be arranged as soon as they become available.
In the case of pre-order items, please be aware that the expected arrival date may be delayed depending on the manufacturer's manufacturing status and import/delivery issues before purchasing. We will send notifications to customers regarding the expected arrival date or if there is a delay, so please check it.
*If there is a rush of orders during busy periods, it may take some time before shipping.
If the product is large enough to fit through Japan Post's Click Post, it will generally be delivered via Click Post. In that case, the item will be mailed to your mailbox, and you will not have to worry about not receiving it due to a signature or absence.
*Please note that for some reason, even if the product size is small, it may be delivered by courier.
Other products will be delivered by Sagawa Express. If you specify a delivery date and time, please enter the date and time in the "Add to order notes" field before proceeding from the cart page to checkout. You may be charged a delivery fee.
*If your order requires confirmation, we may not be able to ship it on the specified date. We will contact you by email. Shipping may be delayed due to payment status, Saturdays, Sundays, and holidays. There may be restrictions on delivery days to some areas.
About returns and exchanges
We take every possible measure to ensure the quality of our products, but in the unlikely event that the product is damaged or soiled upon delivery, or if you receive a different product than the one you ordered, we will contact you as soon as possible after checking stock. We will replace it with a new product. (We will pay the shipping costs for the return.)Also, if the quantity of the product is insufficient, we will arrange for shipping immediately.
To exchange or return a product, please contact us below within 3 days of delivery. We will send you instructions regarding the return and exchange process.
info@alices-dogcat.com
※Notes
- If the tag of the product is cut off, the product is considered used and cannot be returned/exchanged.
- Our company cannot be held responsible (financial compensation, etc.) for any damage caused by the purchase/use of the product.
・Exchanges to products other than the purchased product are not possible.
・If the product is initially defective or if the product is incorrect, we will cover the shipping charges and handle the return/exchange.
・If the target product is out of stock, we will accept an exchange or return (refund) once the item is in stock.
As a general rule, regardless of the condition of receipt or opening of the product, we will not be responsible for customer's convenience after shipping (wrong image, wrong order, wrong size, not knowing how to use it, dog or cat dislikes it, texture/weight/touch, etc.) We do not accept returns or exchanges of products due to individual differences). Please consider carefully before ordering.
*The cooling-off system does not apply to mail order sales such as online shopping.
*Instances in which returns or exchanges are not applicable: Cases in which the product has a different image, a mistake in the order, the size is different, you do not know how to use the product, your dog or cat dislikes it, or there are individual differences in the way the product is perceived such as texture, weight, feel, etc.
・If the product is damaged or negligent by the customer, such as scratches, stains, or dents that occur during use (repair, disassembly, modification, fall, damage, failure)
・Returns, exchanges, and other responses due to product defects are only available to customers who purchased directly from us. Items purchased from parties other than our company, such as resold items through online auctions or flea market sites, are not eligible. Thank you in advance for your understanding.
In the case of a return, if the product is unopened, we will refund the full amount of the product (tax included). The product has been opened and there are no defects, and the customer's circumstances (wrong image, wrong order, wrong size, don't know how to use it, dog or cat doesn't like it, there are individual differences in texture, weight, feel, etc.) In the case of returns, we will charge a handling fee of 1,500 yen for each return/refund process only if the following [Return/Exchange Conditions] apply . Please note that the customer will be responsible for the shipping costs for returning the item.
[Return/exchange conditions]
・Within 7 days of receiving the product: info@alices-dogcat.com Products for which you have been contacted by
・Products with the warranty tag not cut off and still attached to the harness
・Products where the enclosed date sticker is not attached to the warranty card.
・Products that have no odor, damage, fraying, scratches, or stains and can be judged as "equivalent to unused products" according to our standards
・Products returned within 10 days of receiving the product
・Products that are not listed as "non-returnable" on the product page, such as sale items
・Products purchased on this online site
(Please return the harness belt adjustment to the same minimum condition as when you received it.)
If the product meets the conditions, we will exchange it.
TEL: 03-6416-1906
Alice's Dog & Cat Return/Exchange Counter We will also guide you through the exchange process.
About payment
We offer a wide range of payment services to meet the various situations of our customers.
・Credit card payment The number of times that can be used is only one-time payment.
・Bank transfer We will ship the product after confirming the payment. Please note that if we do not receive payment within 7 days, your order will be cancelled. Transfer fees will be borne by the customer.
・Convenience store payment (KOMOJU) We will ship the item after payment is confirmed. Please note that if we do not receive payment within 5 days, your order will be cancelled. Convenience store payment fees are a flat rate of 190 yen and are the responsibility of the customer.
In the unlikely event that a return is made due to customer circumstances, a handling fee of 1,500 yen will be charged for each return/refund process for each credit card, convenience store, and bank transfer payment, and the customer will be responsible for the handling fee. note that.
About product size
Although we make every effort to display accurate sizes, these are the actual dimensions of sample products from overseas manufacturers, so there may be slight differences between the dimensions of the product you receive and the dimensions listed. Please note this when ordering.
- If you are concerned about the size before purchasing, please contact us so we can provide you with the dimensions of the product.
- If you are concerned about the size error after purchasing, please contact us within 7 days after receiving the product. Please note that products whose tags have been cut off are considered used products and cannot be returned or exchanged.
About repairs
Perros, 4dox, and Haqihana harnesses are warranted for 5 years from the date of purchase against defects and damage not caused by natural wear or deterioration under normal use. Therefore, we reserve the right to verify that it is within the scope of correct use. Misuse means, for example, chewing of the product, violation of washing instructions, alteration, repair or tampering. In order to receive the above warranty, the product must be genuine and a stamped and dated warranty card must be presented.
Please clean the damaged harness and send it to the address below after contacting us by phone or email.
・MAIL: info@alices-dogcat.com ・TEL: 03-6416-1906
Please note that we may refuse to accept harnesses sent in unhygienic conditions.
*Please note: Repair services are currently temporarily suspended.
Please contact us for more information.
MAIL: info@alices-dogcat.com
Even outside of the aforementioned warranty, each brand will provide repair and restoration services as far as technically possible. If you wish to have your harness repaired, please contact us by phone or email and send the harness to the address below.
・MAIL：info@alices-dogcat.com
・ADDRESS: 202 Tokuriki Building, 29-36 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031 TEL: 03-6416-1906 Alice's Dog & Cat Return/Exchange Counter
Please note that we may refuse to accept harnesses sent in unhygienic conditions. Repair costs, including shipping costs to each manufacturer's headquarters, will be borne by the customer.
FAQ
When will the product be shipped?
Ordered products are usually shipped on the same day or the next day that the ordered products are received.
*Delays may occur depending on the work situation at the warehouse.
*For pre-order items, we will inform you of the expected shipping date after you place your order.
For orders that have been shipped, we will send you a shipping notification email on the same day.
[If you select various prepayments (convenience store prepayment/bank prepayment)]
Shipping will be done the same day or the next day after payment is received.
*For pre-ordered items, we will inform you of the expected shipping date.
How much is the shipping cost?
If the purchase amount is less than 10,000 yen including tax, a shipping fee of 800 yen will be charged.
Free shipping for orders over 10,000 yen including tax.
There is no reply to your inquiry email.
Receivable domain: @alices-dogcat.com
The setting method differs depending on your contract carrier. For more information, please refer to each company's help page/support.
*How to set/cancel domain-designated reception
・If you are using docomo, please see here (go to external page)
・If you are using ezweb, please see here (go to external page)
・If you are using SoftBank, please see here (go to external page)
I choose convenience store payment. I haven't received the product yet, can I pay in advance?
In the case of convenience store payment and bank transfer, the product will be shipped after confirming the payment. The payment period is within 7 days, so please make your payment as soon as possible.
I ordered a product, but I did not receive an order confirmation email. Have you placed your order?
If we discover that we have failed to send your order confirmation email, our staff may contact you by phone.
■Used on mobile phones (docomo/au/softbank carrier email)
If you are using an anti-spam filter, remove the filter for (alices-dogcat.com) and
Please configure your settings so that you can receive emails from [@alices-dogcat.com].
For details on how to set up carrier email, please contact your mobile phone company.
*How to set/cancel domain-designated reception
・If you are using docomo, please see here (go to external page)
・If you are using ezweb, please see here (go to external page)
・If you are using SoftBank, please see here (go to external page)
*If it is not displayed in your "Purchase History", your order may not have been completed.
I would like to know the size of the item I previously purchased.
You can check your purchase history in My Account. The purchase history includes the order, date, payment status, delivery status, and total. Click on the order (#0000) to check the details at the time of the order.
■Those who made a purchase without registering an account
・Inquiries: info@alices-dpgcat
*In either case, the page for the product you are looking for may have been deleted or may have already been sold out. In that case, please contact the shop.
If I choose convenience store payment, will I have to pay in advance?
In the case of convenience store payment and bank transfer, the product will be shipped after confirming the payment.
The payment period is within 7 days, so please make your payment as soon as possible.
I can't pay with Amazon Pay, what should I do?
Amazon Pay may not be available depending on the browser you are using.
Please check the Amazon help page below for information on applicable browsers.
In the case of macOS and iOS, the cause may also be that the browser (Safari) settings have been changed due to an update.
·Workaround
[For Windows and Android]
Please use the target OS and browser.
[Setting procedure on macOS]
① Open Safari Preferences (You can also open by pressing command + , (comma) keys)
②Click “Privacy”
③ Uncheck “Prevent cross-site tracking” under “Website Tracking”
[Setup procedure on iOS]
① Open the “Settings” app and open “Safari”
② Turn off “Prevent cross-site tracking” under “Privacy and Security”
・If the error is not resolved
If the problem is not resolved even after trying the above, please contact Amazon customer service.
Amazon Help & Customer Service
We apologize for the inconvenience.
We will continue to make improvements to make it more convenient to use.
Thank you for your continued support.
Size guide based on dog weight
In order to provide a comfortable fit for your dog, you need to choose a harness that fits your dog's body size. Therefore, it is important to measure your dog's size rather than choosing a size based on weight, but please use the following as a guide.
・X(PA10/S): Approximately 1kg to 2.5kg
・XS(PA/10): Approximately 2.5kg to 4kg
・XS(PA10/L): Approximately 3kg to 5kg
・S(PA15/S): Approximately 5kg to 7kg
・S(PA15): Approx. 6kg to 10kg
・M(PA20/S): Approx. 10kg to 17kg
・M(PA20): Approximately 17kg to 28kg
・L(25M): Approx. 28kg to 40kg
After checking and measuring your dog's body size, if you are unsure about the size using the Perros size chart, please feel free to contact us at info@alices-dogcat.com .
The harness has arrived, but it doesn't fit. Is it possible to exchange it? What should I do in case of exchange?
Regarding size exchange, the following must apply.
<Return/exchange conditions>
・Within 7 days of receiving the product: info@alices-dogcat.com Products for which you have been contacted by
・Products with the warranty tag not cut off and still attached to the harness
・Products where the enclosed date sticker is not attached to the warranty card.
・Products that are free of damage, fraying, scratches, and stains and can be judged to be "equivalent to unused products" according to our standards.
・Products returned within 10 days of receiving the product
・Products that are not listed as "non-returnable" on the product page
If the product meets the conditions, we will exchange it.
*As a flow of exchange products
①Please tell us the size you would like to change.
If there is a price difference between the size you wish to change and the size you wish to exchange, we will contact you again for the difference.
②Please send the returned product to the address below.
(Customers will be responsible for the return shipping costs. We will send the exchanged product free of charge. We do not specify a delivery company, so please use the method that is convenient and reasonable for you. )
[Destination]
Tokuriki Building 202, 29-36 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031
Return/exchange counter
TEL: 03-6416-1906
③We will resend the product you requested.
After confirming the exchange conditions and exchange process, please send your name and order number to the email below.
Contact information for exchange requests: info@alices-dogcat.com
I cut off the tag, can I return or exchange it?
We cannot accept returns or exchanges for products whose tags have been cut off.
Products without tags cannot be sold by us and will be disposed of. note that.
After trying on the item without cutting off the tag, if the size does not fit, please contact us so we can exchange it.
Size exchange contact: info@alices-dogcat.com
I'm not sure about the size, so is it possible to try it on?
Trial is available after purchase.
This service is available after purchasing a product if it is on backorder.
< Notes for trial>
・The trial period will end on the next day after 10 days have passed from the date of shipment of the trial product.
・Please note that if the warranty tag is not cut off and the product is tried on with the harness still attached, or if the tag is cut off, the customer will be responsible for the purchase.
・Please wear it indoors when trying it out.
・If the product is damaged, frayed, scratched, or stained according to our standards after being returned, we may charge the customer.
*As a trial process
①We will send you a trial product. (You can choose up to 3 sizes of your choice.)
②When the product arrives, please try it on for size. (Please try within 10 days)
③Please send the product to the address below.
(The customer will be responsible for the return shipping costs. There is no specific delivery company specified, so please use the convenient and reasonable method for shipping.)
[Destination]
202 Tokuriki Building, 29-36 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031
Return/exchange counter
TEL: 03-6416-1906
④We will resend the product you requested.
That's it.
Please tell me the weight of the harness.
The weight of the harness product is as follows. (There may be some errors. Thank you for your understanding.)
・X(PA10/S): Approx. 40g
・XS(PA/10): Approx. 45g
・XS(PA10/L): Approx. 50g
・S(PA15/S): Approx. 90g
・S(PA15): Approx. 90g
・M(PA20/S): Approx. 165g
・M(PA20): Approx. 250g
・L(25M): Approx. 270g
Please tell me the belt width of the harness.
The harness belt width is as follows.
・X(PA10/S), XS(PA/10), XS(PA10/L): 10mm
・S(PA15/S), S(PA15): 15mm
・M(PA20/S), M(PA20): 20mm
・L(25M): 25mm
Please tell me the weight of the harness.
The weight of the Comfort Plus harness is as follows: (There may be some errors. Thank you for your understanding.)
・XXS: Approximately 50g
・XS: Approximately 70g
・S: Approx. 130g
・M: Approx. 220g
・L: Approx. 270g
I have had a problem with a harness made by another company. Is it difficult to remove the 4dox harness?
First of all, if the harness is not the right size for your dog's body, it may slip off or cause pain or friction. We hope you choose the size that suits your dog.
The 4dox harness features a design that allows dogs to move naturally and prevents it from slipping out. The reasons for this are as follows.
ADJUSTABLE FIT : The 4dox harness has 5 adjustments to suit your dog's body shape. It provides a secure fit and moves with you to prevent it from slipping out.
HIGH QUALITY MATERIALS : Made of sturdy and durable material, it won't tear easily when your dog pulls on it. This will hold the harness securely and prevent it from slipping out.
- Professional design : The design is designed to fit the dog's body and prevent it from slipping out. It provides both comfort and safety for your dog.
These factors combine to ensure that the 4dox harness is designed to keep your dog safe and secure.
How many kg of dogs can it be used for?
Suitable for dogs up to approximately 4.5 kg in weight.
I have a small dog, what size would be best?
The size for dogs is one size fits all, so please choose according to the chest measurement of the wearer.
Please choose the size according to your chest size from the following sizes.
・XS - approx. 70-90cm
・S - approx. 80-90cm
・M - approx. 90-100cm
・L - approx. 100-110cm
・XL - Approximately 110-120cm
・XXL - approx. 120-130cm
(If you are a woman with a large bust size, we recommend that you wear a larger size.)
Doesn't it get stuffy in the summer?
The fabric of the dog pouch is made of 95% organic cotton and 5% polyurethane elastic fiber with excellent elasticity, providing a comfortable and soft texture with excellent water absorption, moisture resistance, and breathability. there is. A sling bag that can be used in all seasons.
Do Kangapooches have dogs that fly out?
Kanga Pooch is a sling bag whose pouch wraps around your dog's body like a hammock and supports your dog, giving it a sense of stability and preventing it from falling out. In case it pops out, please keep the pop-out button closed during use.
Can it be used for pets other than dogs?
It can also be used for cats and other pets.
Please use with extreme caution to ensure the safety of you and your pet.
Why is it so effective in deodorizing and sterilizing?
This is due to the triple effect of OH radical x new photocatalyst x unique ingredient blending technology.
OH radicals are the most reactive among active oxygen species such as ozone, chlorine, and hypochlorous acid, and have the ability to decompose organic matter.
The new type of photocatalyst is effective even in dimly lit rooms using fluorescent lights and LED lights, where conventional photocatalysts were weak.
Using our unique ingredient blending technology, we have succeeded in increasing the decomposition power and providing immediate effects without changing the main ingredients.
Is the sprayed liquid odorless?
No fragrances, chlorine, alcohol, etc. are used.
A slight acid odor may remain due to the weakly acidic organic acid (food additive) used to adjust the pH, but it will disappear quickly.
What should I do if it gets into my eyes or mouth?
The main ingredients are water, iron, and food additives, so you can rest assured, but just to be sure, wash it off with water.
If you notice any abnormalities, please consult an ophthalmologist.
Is it necessary to dilute it with water etc. when using it?
No need for dilution.
Diluting it with tap water will reduce its effectiveness, so please use it as is.
Can it be used for pets other than dogs and cats?
It can also be used for other pets such as rabbits and hamsters.
Can it be used for things other than pet toilets and body odor?
The ingredients for toilet use have been adjusted to be effective against pet pee odors, and the body odor use has been adjusted to be effective against pet body odor, but it may also be effective against garbage, vomit, and other odors, so please use your own. Please try it.
How many times can you pump with one 200ml spray?
For 200ml bottles,
Thanks to special spray technology, the amount of spray can be adjusted using a micro-mist system.
As a guide, the number of injections is as follows.
・Short push: Approximately 300 to 600 times
・Long push: Approximately 160 times
Depending on how often you use it, if you use it 23 times a day, you can use it for about 1 and a half to 2 months.
Can I only make regular purchases?
Our company allows customers to purchase at their desired timing rather than on a regular basis.
Please purchase each time.
Is it safe for children?
Alice Deodorant Disinfectant Spray is non-alcoholic, non-chlorine (contains hypochlorous acid), and is made from ingredients that people eat, such as toothpaste, so you can use it without worrying about creating a comfortable environment around children. receive.
The spray solution is also used for cleaning ingredients at food factories, so please use it with confidence.
My cat's urine smells very strong. Will Alice Deodorizing and Disinfecting Spray get rid of odors?
Alice Deodorant Disinfectant Spray is a product that decomposes and removes harmful substances that cause odors and exhibits deodorizing power.
It is also effective against the smell of cat urine, but if the odor is coming from the cat's urine under the cat litter, it may not be effective if the spray does not reach the bottom of the cat litter.
In order to create a comfortable coexistence space for cats and customers, we would like you to spray the product in a way that reaches the source of the odor.
I would like to use it in the kitchen as it seems to have sterilizing power, but is there any problem with it?
We have obtained evidence that it is highly effective against various bacteria such as E. coli, norovirus, and O-157. In addition, the deodorizing and sterilizing technology of Alice Deodorizing and Disinfecting Spray is used in a variety of industries other than pets, helping customers who require hygiene management, environmental improvement, and hospitality.
I can't pay with Amazon Pay, what should I do?
Amazon Pay may not be available depending on the browser you are using.
Please check the Amazon help page below for information on applicable browsers.
In the case of macOS and iOS, the cause may also be that the settings of the browser (Safari) have been changed due to an update.
·Workaround
[For Windows and Android]
Please use the target OS and browser.
[Setting procedure on macOS]
① Open Safari Preferences (You can also open by pressing command + , (comma) keys)
②Click “Privacy”
③ Uncheck “Prevent cross-site tracking” under “Website Tracking”
[Setup procedure on iOS]
① Open the “Settings” app and open “Safari”
② Turn off “Prevent cross-site tracking” under “Privacy and Security”
・If the error is not resolved
If the problem is not resolved even after trying the above, please contact Amazon customer service.
Amazon Help & Customer Service
We apologize for the inconvenience.
We will continue to make improvements to make it more convenient to use.
Thank you for your continued support.
