Alice's Dog & Cat

・Credit card payment The number of times that can be used is only one-time payment.
Payment will be made on the payment date when payment is completed.

・Bank transfer We will ship the product after confirming the payment.
Please note that if we do not receive payment within 7 days, your order will be cancelled.
Transfer fees will be borne by the customer.

・Convenience store payment (KOMOJU)
We will ship the product after confirming your payment.
Please note that if we do not receive payment within 3 days, your order will be cancelled.
Convenience store payment fees are a flat rate of 190 yen and are the responsibility of the customer.

We will ship within a maximum of 7 days after confirming your order.

In the case of pre-order items, if the item is not in stock in Japan depending on the timing of your order, it will be ordered from each brand's head office, so it may take 2 to 3 months to arrive.

In that case, we will contact you by phone or email to confirm whether you can wait for the item, change or cancel your order.
*Please note that delivery may be delayed due to weather etc.

In the case of an initial defective product or a mistake made by our company, we will bear the shipping charges and other fees.
We will accept returns and exchanges.
"We inspect the product when it arrives and strive to send the product in good condition. However, in the unlikely event that the product is initially defective, please refer to the information below and contact us."

Please note that we cannot accept returns or exchanges in the following cases.
・If you contact us more than 4 days after receiving the product. ・Products that have been used once. ・Products with tags and labels removed. ・Products that have been damaged or defaced by the customer. ・Accessories and instructions.・Products ordered outside of this site ・If the delivery note is not included when returning the product ・We cannot accept returns or exchanges unless the product is defective.

In the case of returns due to customer circumstances, a handling fee of 1,500 yen will be charged for each return and refund process, and these fees will be borne by the customer.

Procedures for exchanging defective products If you wish to return or exchange an item, please contact us within 3 days after delivery of the item.
*If the product you ordered is out of stock, we will refund the product price.

IBS Trading Co., Ltd.
Weekdays 10:00-18:00
TEL: 03-6416-1906
*The phone may be busy and you may have to wait.
Email address: info@alices-dogcat.com