[Notice] Regarding Hakihana shipping delay

by 前田希世美
Alice's Dog and Cat Logo

Dear customers,

Thank you for your continued patronage of Alice's Dog & Cat.

Currently, there is a delay in the production of Hakihana products due to a shortage of raw materials due to the spread of the new coronavirus in Italy and Europe as a whole.
As a result, the arrival of the product to Japan has been delayed, and we apologize for any inconvenience this may cause to our customers.

Major problems caused by severe shortages in the raw material supply chain across Europe are causing raw material costs for major chemical groups to rise, but we are currently reducing costs by streamlining our operations and increasing the cost to our customers. The sales price remains unchanged.
However, if the current price hike continues, we may revise the selling price to our customers. Thank you for your understanding.

We will gradually present solution plans to Hakihana's head office regarding raw material shortages and price hikes, and are making efforts to eliminate delays.However, depending on the timing, delivery delays may be delayed, so we appreciate your understanding. Thank you for your support.

pets owabi